Travel Specialist
As a Travel Specialist at TravelEssence, Australia and New Zealand will be part of your everyday work. You’ll get to know what each customer is looking for, share your own first-hand experience and turn their ideas into a tailor-made holiday they’ll never forget. With your destination knowledge and personal approach, you’ll build journeys around how they want to travel and what they want to experience.
About the role
You’ll be speaking to people who are already thinking seriously about a holiday to Australia or New Zealand, helping them turn their initial ideas into a trip that feels completely their own.
This is a consultative sales role built around strong relationships, thoughtful advice and first-hand destination knowledge. You'll take ownership of each customer from first conversation through to booking, designing itineraries that suit how they want to travel.
Some customer appointments, presentations and events take place in the evenings or at weekends, so flexibility is an important part of the role.
What your day-to-day looks like
No two customers (or holidays) will be quite the same. You'll:
Hold consultations by phone, online and face-to-face to understand each customer's interests, travel style, priorities and budget.
Use your destination and product knowledge to create completely tailor-made itineraries.
Recommend routes, accommodation and experiences, and explain the reasoning behind each suggestion.
Stay in touch throughout the decision-making process, answer questions and follow up proposals.
Give inspiring presentations and represent TravelEssence at customer events.
Manage your own enquiries and opportunities while keeping our CRM accurate and up to date.
Continue building your knowledge of Australia, New Zealand and our product portfolio.
Work closely with colleagues in the UK and across our international teams.
What we're looking for
First-hand knowledge matters to us, and our customers rely on your expertise. You'll have travelled through or lived in Australia and/or New Zealand and can talk naturally and enthusiastically about your own experiences.
Travel industry experience is welcome but not essential. We're equally interested in people from other sales and customer-facing backgrounds who bring commercial awareness and genuine destination knowledge.
You'll also have:
Strong experience in customer-facing, relationship-building or sales roles.
Excellent listening skills, with confidence speaking to customers by phone, online, face-to-face and in presentations.
Strong organisation and time management, with the ability to manage several customers and itineraries at once.
A proactive, independent approach, with confidence following up on opportunities and taking ownership of results.
The ability to understand individual customer needs and turn them into personalised recommendations.
Strong written communication skills and attention to detail.
The legal right to work in the UK.
How and where you'll work
This is a full-time, remote-based role in the UK, with plenty of flexibility over where you work. Our London and Manchester offices are available whenever you’d like to use them, with no set number of office days.
Meeting customers face-to-face is still an important part of the role, so you’ll need to be able to travel to London and/or Manchester for appointments and occasional meetings. Travel expenses will be covered by TravelEssence.
Some customers may prefer to meet or speak outside normal working hours, and presentations or events can take place in the evenings or at weekends. So you’ll need to be comfortable organising your time around customer demand rather than following a strict 9-to-5 routine.
'It’s a great company to work for, and we're growing quickly. You get plenty of freedom to work independently, whether that’s from home or meeting customers at the office.'
— Michiel, Head of Sales
What you'll get from us
Above industry-standard base remuneration plus an achievable bonus scheme.
A company phone and laptop.
A remote-based role with a high degree of independence and flexibility.
Access to our London and Manchester offices, with travel expenses covered.
Regular opportunities for familiarisation travel to Australia and/or New Zealand.
Extensive destination and product training.
Real ownership of your customer relationships.
The freedom to create genuinely tailor-made journeys rather than sell predetermined packages.
A friendly, international working environment.
Opportunities to develop your career within a growing specialist travel company.
Sound like you?
If you know Australia or New Zealand from personal experience, enjoy getting to know people and like the idea of turning great conversations into unforgettable holidays, we’d love to hear from you.
To apply, please send the following to jobs@travelessence.co.uk:
Your current CV.
A short cover letter or introduction explaining why you'd be a good fit for the role.
A little about your own travel or lived experience in Australia and/or New Zealand.
