What do developments in the Middle East mean for your travel plans?
Travelling to Australia and New Zealand
Are you planning to travel to Australia or New Zealand soon with TravelEssence, or considering booking a trip with us? Understandably, you may be wondering whether the current developments in the Middle East could affect your journey.
What does this situation mean for you? Which route will your flight take? And when can you expect to hear from us?
For travellers who recently experienced disruption due to the situation in the Middle East, we have already arranged alternative flights. As a result, everyone arrived safely at their destination.
At TravelEssence, your safety is our top priority. That’s why we do everything we can to support our travellers in situations like these, so you can continue looking forward to your trip with peace of mind. On this page, you’ll find more information about how we handle situations like this.
A global network and alternative flight routes
Our main airline partners, including Cathay Pacific and Singapore Airlines, are Asian carriers. They monitor global airspace closely and avoid conflict zones. Where necessary, they immediately adjust flight routings to ensure passenger safety. The same applies to your flight to Australia or New Zealand.
One of the advantages of travelling to Australia or New Zealand is that there are many different possible flight routes. For example, flights may travel via Southern Europe and Central Asia. In addition to stopovers in Asia, it is also possible to fly via North America.
Thanks to our strong network of airline partners, we can respond quickly and offer alternatives whenever needed. If any changes arise, we will always discuss the available options with you so that you remain fully informed about any adjustments and the reasons behind them.
Finding a solution together
If it turns out there is no alternative for your original flight, in most cases we can transfer your booking to another airline. TravelEssence will discuss the available options with you and advise on the most suitable solution for your situation.
Another possible solution in situations like this is to postpone your trip free of charge, so your dream journey remains within reach. Any other options will always be discussed with you first.
Over the past 20 years, we have gained extensive experience in responding quickly and effectively to a wide range of crisis situations. As soon as we have clear and relevant information regarding your specific travel plans, we will contact you personally to discuss the possibilities. Of course, you are always welcome to contact us if you prefer.
The difference between booking yourself and booking with TravelEssence
When you book flights and travel arrangements yourself, you are also responsible for dealing with any changes. This means contacting the airline yourself, arranging alternative flights, covering any additional costs, and searching for alternatives for accommodation, car hire and activities. When organising a trip independently, it is not always guaranteed that bookings can still be changed after confirmation.
When you book through TravelEssence, we take these concerns off your hands. You can focus on what your journey is really about: making memories, staying in charming small-scale accommodation, and enjoying an unforgettable journey through Australia or New Zealand.
We monitor your trip closely from start to finish and keep you informed of any changes in good time. If your flight is cancelled by the airline, we will arrange a suitable alternative at no extra cost. Your car hire, accommodation and activities are already organised, and if your flight changes, we ensure that the rest of your itinerary is adjusted accordingly so that your trip can begin smoothly.
If you have any specific questions about your booking or the way we advise and support you, please don’t hesitate to get in touch. Our team will be happy to help.
